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All orders are processed within 1 to 3 business days upon receiving your order confirmation email. Kindly allow at least 14 working days to complete your order. On average, all products are dispatched within 14 days. You will receive another notification when your order has shipped.

As each item is customised, we do not offer returns or refunds for all orders.

All portraits are hand-drawn by me using good quality graphite pencils and acid-free paper. All drawings are protected with fixative spray.  

You are strongly encouraged not to place the drawing under direct heat or sunlight, or subject it to high humidity as this may cause the drawing to fade prematurely and cause discolouration over time.

Each resin keepsake is custom-made. There will be a slight difference from the sample shown on the website due to the handmade nature of each item. 

Resin will yellow over the years even with the UV-resistant coating used. If possible, keep the product away from direct sunlight. You can clean your keepsake with a soft, damp cloth.